1. Purpose

This Data Deletion Policy explains how users of Xsender can request the deletion of their personal data and how such requests are processed by our team. We are committed to protecting user privacy and ensuring transparency in handling user information.

 

2. Scope

This policy applies to all registered users of Xsender, regardless of location.

 

3. Data Deletion Request Process

Users must submit a data deletion request through our official support ticket system.

The request should include:

The registered email address or username associated with the account.

A clear statement requesting deletion of personal data.

Our support team may request additional details if needed to verify the user’s identity before processing.

 

4. Verification

To safeguard user privacy, we will only proceed with deletion after verifying the requester’s identity. Verification may include:

Confirming access to the registered email address.

Providing account-related details.

 

5. Data Deletion Timeline

Once a request is verified, account data will be deleted within 30 days.

Some data may be retained for longer if required by law, regulatory obligations, or for resolving disputes.

 

6. Data That Will Be Deleted

Upon approval of a deletion request, we will remove:

Account information (name, email, contact details).

User-generated content and communication records.

Any other personal data stored within Xsender services.

 

7. Data That May Be Retained

Certain information may be retained in compliance with legal, regulatory, or security requirements, including but not limited to:

Transaction records for financial compliance.

Security logs for fraud prevention.

Anonymized or aggregated data that cannot identify the user.